What is your return policy?

Return Policy for Luxe Hair Express Emporium

At Luxe Hair Express Emporium, we strive to provide our customers with the highest quality hair products. However, we understand that there may be instances where you need to return a product. Please review our return policy below:

1. Eligibility:

- Returns are accepted within 30 days of the purchase date.

- The item must be unused and in the same condition as when you received it.

- The item must be in its original packaging.

2. Non-Returnable Items:

- We do not accept returns on used or opened hair products for hygiene reasons.

- Customized or special order items are non-returnable.

3. Return Process:

- To initiate a return, please contact our customer service team at Luxehairexpressemporium@gmail.com

- Provide your order number and reason for the return.

- Our team will provide you with a return authorization and instructions on how to return the item.

4. Refund Process:

- Once we receive the returned item and verify its condition, we will process your refund.

- Refunds will be issued to the original payment method within 7-10 business days.

5. Shipping Costs:

- Customers are responsible for return shipping costs unless the return is due to an error on our part.

6. Exchange Policy:

- If you would like to exchange an item, please follow the return process and place a new order for the desired item.

7. Damaged or Defective Items:

- If you receive a damaged or defective item, please contact us immediately for assistance.

We value your satisfaction and will do our best to ensure a smooth return process. If you have any questions or need further assistance, please don't hesitate to reach out to our customer service team.

Thank you for shopping at Luxe Hair Express Emporium